With the festive season just around the corner, Shipway, one of the leading e-commerce enablers, plays a vital role in helping brands to meet high expectations with its advance automation solution.
During the festive season the order volume goes high with several brands providing offers and discounts to attract new customers and to increase the sales. In return that creates chaos in offering a great post sales customer experience, faster and timely order delivery and seamless returns and exchange. That eventually leads to increased RTO percentage, huge increase in customer service traffic and dissatisfied customers.
“Shipway offers a solution to this through its advanced automation solution. With Shipway’s shipping automation solution, brands can automate their post-purchase communications proactively, manage the returns and refunds instantly and also for undelivered orders can automate the follow ups,” said Gaurav Gupta, Co-Founder, Shipway.
Shipway is conducting a Webinar as a part of their #EmpoweringD2C series on 26th August 2021, 4 PM – 5 PM to discuss How D2C brands are gearing up for the festive season. Two leading Indian D2C brands PHOOL.CO and CROSSBEATS will be a part of the Webinar.
Some of the discussion points:
– What to prioritize more marketplaces or own website?
– What are the current challenges and how to overcome them for the upcoming festive season?
– How to increase the website traffic?
– What are the strategies to boost customer experience?
Shipway has become a one stop shipping automation solution helping the eCommerce sellers with all the tools like order management, printing labels, tracking & notifications, fraud prevention, returns & refunds and NDR management solutions.
Recently, Shipway had launched its Returns & Refunds automation system, enabling brands to provide same day resolution to the customers in case of returns resulting in higher repeat purchase and customer satisfaction.
Listening to the brand needs and their shipping related challenges and making it hassle-free via automations has been a success mantra for Shipway since 2015.
In the last few years, Shipway has improved order fulfillment speed by 50%, reduced customer support calls by 80%, boosted repeat purchase by 30%, same day refunds and returns and double-digit growth in the LTV. It is serving 1.5 lakhs orders in a month and aims to reach 5 lakhs orders per month.