For the first time Patient navigation will be available to the citizens of Telangana
Health Answers has a unique and user-friendly navigation system
To cover entire India in a phased manner
InOrder, a nonprofit institute with a core purpose of strengthening systems to secure health, has launched ‘Health Answers’ – a mission to answer myriad queries people have related to their health, and to empower people through health education and awareness
Launching the InOrder Health Helpline, Dr Krishna Reddy Nallamalla, President, InOrder, said -“The Covid-19 pandemic highlighted the need for the availability of easily accessible information at one place to guide and help citizens coordinate for their healthcare requirements, especially during emergencies. Information asymmetry between people and healthcare providers puts people at a great disadvantage. People lose precious time and resources while navigating the complex, mixed healthcare system that is made up of both private and public providers. Moreover, people also need constant assistance towards their acute and chronic health needs. They need guidance in financing their healthcare needs and in availing their health insurance benefits, be it government financed, employer financed, or self-funded. They need guidance in accessing and processing the right information about diseases, drugs, and procedures to help them make informed decisions. They need to be aware of their rights as a citizen, as a patient, and as a health insurance beneficiary.”
Even as several health helplines are currently operational across the country, there are few that cover the entire gamut of healthcare provision and handhold patients in navigating the disconnected healthcare systems. Patient navigation systems guide patients through the healthcare system and help them overcome barriers that prevent them from getting the care they need. The Health Answers patient navigation program has created a trained task force to facilitate the patient’s logistics journey right from entry to the hospital to follow-up and recovery; also addressing emotional, economic, and other needs holistically along the way. In addition to including all healthcare service and product providers under its network, Health Answers will also connect with volunteer groups and technology platforms to widen the reach of this initiative.