Shipway, one of the leading e-commerce enablers, has launched the end to returns & refunds management system for the eCommerce brands. With this, eCommerce brands can now process their returns & exchanges in an automated and more efficient way. Enabling them to reduce the refunds TAT from almost 10-15 days to 1-2 day, increase repeat purchase along with LTV growth.
Gaurav Gupta, Co-founder, Shipway, said, “Managing and processing returns is an area where all the departments need to be in sync and customers also prefer to have DIY dashboards from placing their request to tracking their returns. With Shipway’s returns management, brands can seamlessly and efficiently process their returns/refunds.”
Most of the eCommerce stores are manually processing their returns and it consumes a lot of time & manpower, sometimes taking weeks of time to process the returns or refunds, resulting in unhappy customers.
“Turning a long 15 days return cycle into a day can be a game-changer in the D2C space and can help brands retain their loyal customers. Consumers are going to get a seamless CoD/Prepaid refund experience. An instant, hassle-free refund/exchange experience, combined with consistent and accurate communication to the customer is going to be a breakthrough and a way forward” Said Gupta.